Retail Assistant


Please Note - we do not currently have any vacancies. You are welcome to apply and we will keep your application on file for 6 months.

 

This is a great opportunity to work in the exciting customer-focused & fast-paced environment of Guest Services!

  •         Popular Perth Tourist Attraction
  •         Customer-focused culture
  •         Challenging & rewarding hands-on role

 

RESPONSIBILITIES

Customer Service
  • Provide welcoming, approachable, prompt and efficient customer service
  • Remain aware of work environment by continual monitoring and anticipation of customer requirements
  • Willingness to make the customer your first priority

Ticketing

  • Greet and welcoming visitors at park entry
  • Accepting admissions payment
  • Providing park map, timetable and assisting with directions/information

Souvenir Shop

  • Assist in the sale of souvenirs, gifts and merchandise
  • Assist with stock replenishment

Kiosk

  • Assist in the sale of hot and cold light refreshments
  • Basic food prep (sandwiches, fruit salad, milkshakes, etc – no cooking)
  • Assist with stock replenishment

Cleaning

  • Assist to ensure excellent presentation, health and safety by ensuring floors, windows, tables & chairs,  highchairs, shelves/displays, display cabinets/ fridges, appliances, storage areas, etc are clean, tidy and well maintained
  • Spot-clean public toilets (outside of professional cleaner on-site hours)

 

SHIFTS

We roster a variety of full-day and half-day shifts, between the hours of 8.30am and 5.30pm (no after-school shifts available).

Weekend availability is a requirement. You must be available to work both Saturdays and Sundays; however you will only be rostered to work one weekend day every week, on an alternating roster (where possible)

We are open 364 days of the year.

    

WE WILL BE SEEKING THE FOLLOWING SKILLS AND ATTRIBUTES:

Customer Service

  • Demonstrate an understanding of superior customer service
  • Have a personality to suit our tourist-attraction culture
  • Cultural sensitivity

Attributes

  • Confidence, assertiveness and composure
  • Discretion and tact  
  • Excellent verbal and written communication skills
  • Honesty and integrity
  • Commitment to workplace health and safety
  • Reliability
  • Team player and a willingness to assist
  • A "can do" attitude with a drive to achieve excellence
  • Enjoy the "hustle and bustle" of a busy workplace
  • Understand the importance of workplace confidentiality

Experience

  • Efficient use of cash registers and eftpos facilities is highly regarded
  • Experience working in a tourist attraction or similar is highly regarded

Other Pre-requisites

  • Flexible availability
  • Be in good health as the position requires you to be on your feet for the shift
  • Have a reliable vehicle (or lift) to get to and from work, without the use of public transport
  • Be prepared to provide an up-to-date Police Clearance
  • Be prepared to provide a minimum of 2 recent professional verbal references
  • This is a permanent part-time position and is therefore not suited to applicants on a working visa
  • You would complete an Induction prior to commencement
  • You would commence on a 6 month probationary trial period
  • A uniform t-shirt, jumper/jacket and name badge are provided. You would be required to provide full-length pants (dark denim or dark blue) and black, flat, closed-in shoes.
  • Our personal appearance is extremely important in demonstrating our professionalism. Our policy seeks to balance the personal desires of individuals with high standards of professional appearance and safety. Some forms of self-expression, including tattoos and piercings, will be permitted, while others will not, based upon safety concerns, and the potential to reflect poorly on the image of CWP within the tourism industry. Should there be a need, we will be happy to discuss your individual circumstances.

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